server based ticketing system, this allows to see history of server, and repeat solutions, also see if thing is pain in ass and somethign system needs

server based ticketing system, this allows to see history of server, and repeat solutions, also see if thing is pain in ass and somethign system needs to change

server
then evens based on that server

172.14.105.45
3jan2011 bob

blah

22mar2011 gavin

blah blah

22mar2011 jeff
blah